Smartphone problems causes unhappiness
A study shows most smartphone users are disappointed with the performance of their device, because of software bugs and other glitches.
Testing firm Fanfare says 57% of surveyed users said they were dissatisfied with the overall performance of their smartphone, with users citing problems with streaming media, web browsers and social networking apps.
Some other 29% reported problems with new applications, while 64% said they have had to download a software patch to make their device function properly.
Unfortunately for the handset manufacturers, 53% of respondents said they put the blame for any problems squarely at the door of the vendors, even though problems could be caused by an individual application or originate on the mobile network.
Fanfare says that the ''honeymoon period'' for smartphones and applications is over, and users expect a more mature user-base and have higher expectations of quality from their high-end devices.
“Apps have become the driving force behind the mobile industry,” said David Gehringer, vice president of marketing at Fanfare. “But now that the novelty is wearing off, users want their applications to be more reliable.”
Ironically, smartphones also make it easier for consumers to voice their dissatisfaction.
Fanfare said 58% of users quizzed said they would use social networking sites to make their views known – a major problem in a market where 76% of respondents say the opinions of friends and family is a major influence on their purchasing decision.
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