BG: M-Tel launches new customer's platform
M-Tel introduces a new customer's platform through which it makes the next step to achieving the highest possible quality of servicing its customers as a response to their individual expectations and needs.
The customer's platform is an integrated customer relations management system. Though it M-Tel applies its corporate philosophy centered on the customers and their personal expectations and requirements for service. The new platform will widen the possibilities for feedback from the customers and will provide options for more flexible policy according to the names and suggestions expressed.
For the implementation of the new platform M-Tel works with the international company Amdocs (www.аmdocs.com), which has proven experience in customer service management systems and a growing world market share.
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